NH FIRST Support Request
(Only to be used to request support for NH FIRST related issues)
ATTENTION! Before submitting a new request for support, please read the following tips:
- Newly hired employees who need initial logon credentials should check with your agency HR/Payroll administrators first.
- Whenever possible, check the Sunspot homepage at
http://sunspot.nh.gov
to view the system status prior to reporting a problem.
- Lockouts - Since lockouts resulting from too many invalid logon attempts will clear automatically in one hour, a help ticket is not needed.
- PASSWORD RESET REQUESTS: Password resets may take up to two business days. Registering your email and/or phone number ahead of time allows you to complete your own password resets without the need of opening a support request. Please try the "Forgot Password" link for an automated reply prior to opening a support request. If you click "Forgot Password" and you receive a message stating that your "profile data is missing", that is an indication that no email or phone number was previously registered for your user ID.
- It is important to include your full NH FIRST user ID (including middle initial, if any), and a complete description of the problem. Exact wording of the error or a screen print will help us to resolve your problem more quickly.
- Most responses will be in the form of email. Please ensure you are providing a correct email address if you have one. Providing a valid email address is required in order to utilize the "Update Issue" or "Request Status" option below.
- Once you are able to log on, it is important that you register your email address and/or phone number in the system so you can complete your own password resets if you need to in the future. To register, just click the "Register Email and Phone" link from the main log on page. The system can reply to you via email, voice, or text message. Entering a cell phone number which can receive text messages may be a good option for users who do not have an email address.
Your help is greatly appreciated.
Your request will be sent to the appropriate NH FIRST Helpdesk Support Team.
If you see this, leave this form field blank.
* = Required Field
Select "Update Issue" to update an existing issue previously submitted, or
Select "Request Status" to obtain the status of an existing issue.
These options are available only if a valid email address was provided on the original request.
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What Would You Like To Do?
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Please Tell Us About Yourself: [Required]
Please describe your issue:
[Required]
Provide as much detail as possible. Exact wording of errors and attached screen prints will help expedite your request.
500 characters limit,
characters remaining.
Please select the system you are using:
*
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To create a new report or modify an existing report, please download the document 'BI Report Request Form' below, fill-in Section 1 and attach it to the online support request. Do not use this form to request access to view an existing report. Access to existing reports is requested on the NH FIRST System Access Request form.
BI Report Request Form
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